Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Thais Andrade

Newark,New Jersey

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Always open to learn and a big desire to always look for something more.

Overview

3
3
years of professional experience

Work History

Member Services Specialist

Garden Savings Federal Credit Union
03.2024 - Current
  • Served as primary point of contact for members seeking information about products or services offered by the organization.
  • Trained new team members on company policies and procedures, fostering a supportive work environment for all staff and served as a mentor for them, sharing best practices contributing towards increased productivity among team members.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Open and close business and personal accounts.
  • Educated customers about billing, payment processing and support policies and procedures.

Member Services Representative

Garden Savings Federal Credit Union
01.2022 - 03.2024
  • Handle transactions for costumers, which includes deposits, withdrawals, loan payments, issue cashier's check and money orders, check cashing, open and close accounts.
  • Assisted customers with account inquiries, resolved issues, and provided information on banking products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Prove cash drawer at the start and end of each shift.
  • Collaborated with colleagues to maintain a positive and efficient work environment; - Go the "extra mile" to build trust relationships, customer loyalty and satisfaction.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.


Secretary

Urban Eyes Vision Care
03.2021 - 11.2021
  • Insurance Verifications; - Booking and making calls for appointments; - File all patients information; - Assisting patients in their consultation; - Assisting the doctor with translations; - Sell glasses.

Education

Professor Adolpho Arruda Mello
12.2018

Skills

  • Teamwork
  • Attention to Detail
  • Financial Services
  • Customer Service
  • Call center experience
  • Company Secretarial Work
  • Complaint resolution
  • Banking
  • Sales
  • Communication

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Member Services Specialist

Garden Savings Federal Credit Union
03.2024 - Current

Member Services Representative

Garden Savings Federal Credit Union
01.2022 - 03.2024

Secretary

Urban Eyes Vision Care
03.2021 - 11.2021

Professor Adolpho Arruda Mello

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Thais Andrade