Thais Marquez
Addison,IL
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and streamlined operations at Famous Dave's Bar-B-Que through exceptional multitasking and communication skills. Demonstrated adaptability and a strong work ethic, significantly improving service efficiency and guest experience without compromising quality.
Overview
7
7
years of professional experience
Work History
Waitress
Famous Dave's Bar-B-Que
Addison, IL
05.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Fast Food Cashier
Burger King
Elmhurst, IL
08.2019 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
Salon Beauty Cashier
Salon Beauty
Villa Park, IL
10.2017 - 07.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Criminal Justice
College of DuPage
Glen Ellyn, ILFlight Attendant Certificate -
Avel Flight School
West Chicago, IL09.2022
Skills
- Multitasking
- Team Work
- Work Ethic
- Communication
- problem Solving
- Adaptability
- Costumer Service
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Famous Dave's Bar-B-Que
05.2021 - Current
Fast Food Cashier
Burger King
08.2019 - 05.2021
Salon Beauty Cashier
Salon Beauty
10.2017 - 07.2019
No Degree - Criminal Justice
College of DuPage
Flight Attendant Certificate -
Avel Flight School