Thaiz Gonzalez

• Led team of sales associates, delivering training for superior customer service.
• Designed promotional initiatives to boost sales and enhance customer engagement.
• Handled client issues swiftly, ensuring optimal resolution and positive outcomes.
• Conducted feedback discussions to promote professional development.
• Coordinated in-store events and workshops to enhance customer experience and promote brand loyalty.
• Analyzed sales data and market trends to identify opportunities for growth and improvement.
• Maintained a clean, organized, and visually appealing store environment in line with Sephora's standards.

• Certified Makeup Artist with extensive product knowledge.
• Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
• Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
• Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.

Developed a loyal client base by building strong relationships and offering exceptional service.

• Handled phone correspondence with efficiency and professionalism.
• Demonstrated excellent customer service through enthusiastic responses and detailed service information.
• Efficiently coordinated scheduling processes for seamless appointment management.
• Managed payment processing tasks efficiently with attention to detail.
• Oversaw and recorded dog behavior, feeding schedules, and medication administration for up to 45 dogs daily.
• Ensured daily needs of dogs were fulfilled while collaboratively managing tasks with team.
• Promoted a welcoming environment prioritizing safety for humans and their furry companions.

• Developed positive and productive relationships with kids, parents and staff.
• Facilitated team-building exercises among participants to promote cooperation, communication skills development.
• Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
• Maintained inventory of supplies and equipment with established sign-out procedures.