Vikki Goines
Austin,TX
Summary
Dynamic and results-driven professional with extensive experience at U S Post Office, excelling in customer support and complaint handling. Proven track record in enhancing customer satisfaction through effective problem resolution and product training. Adept at cross-selling and upselling, consistently achieving high service standards and fostering strong client relationships.
Overview
30
30
years of professional experience
Work History
Lead Sales and Service Associate
U S Post Office
Austin, TX
08.1993 - 12.2023
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Unloaded, loaded, and stocked merchandise.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
Garden Associate/Lead Generator, part-time
Home Depot
Cedar Park, TX
05.2010 - 06.2011
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in maintaining plants, ie: watering.
- Assist customers with all yard and gardening needs.
- Generate leads for services the Home Depot sold, ie: water softener systems, roofing repairs, kitchen redesign
- Maintained walkways and paths throughout gardens for safe navigation.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Maximized sales through effective merchandising of plants, tools, and accessories.
Usher
University of Texas
Austin, TX
09.2010 - 05.2011
- Usher for sports events and concerts.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Monitored entrance and exit of venue to guarantee safety of guests.
Education
Bachelor - Applied Arts-Fashion Merchandising
Southwest Texas State University
San Marcos, TX05.1996
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Cross-selling and upselling
- Stock replenishment
- Stamps and mailing support
- Payment processing
- Returns and refunds
- Point-of-sales systems
- Listening skills
- Order fulfillment
- Product training
- Handling customer complaints
Timeline
Usher
University of Texas
09.2010 - 05.2011
Garden Associate/Lead Generator, part-time
Home Depot
05.2010 - 06.2011
Lead Sales and Service Associate
U S Post Office
08.1993 - 12.2023
Bachelor - Applied Arts-Fashion Merchandising
Southwest Texas State University