Thalea Baptiste

• Resolved customer complaints or escalated them as necessary in a timely manner.
• Advised customers on the features, advantages and benefits of different types of health plans.
• Maintained accurate records of customer interactions, including policy details and payment history.
• Assisted members with claim inquiries, authorizations, pharmacy inquiries, demographic updates, provider searches, and PCP assignments.
• Software Programs: Microsoft Suites, OMNI, Amazon Web Services (AWS), Centene Connect, True Care Cloud, Calabrio, and Nice Scheduling.

Independent Contractor:

• Facilitated problem-solving with critical-thinking skills, and a curious mind.
• Successfully tutored students in a variety of subjects, including math, science, and computer fundamentals.
• Collaborated effectively with parents to increase student performance.
• Encouraged and motivated students to work hard towards achieving their educational goals.
• Researched and recommended textbooks, software, and other learning materials to complement tutoring.
• Software Programs: Microsoft Suites, Zoom, Khan Academy, IXL, and Schoology.

• Adhere to the assigned lesson plan, and ensure that students have a fulfilling learning experience.
• Prepared lesson plans and activities for students in the absence of an instructor.
• Provided guidance to struggling learners by offering alternative methods of instruction.
• Maintained accurate records of student attendance, grades, and behavior reports.
• Integrated technology into lessons when appropriate for enhanced learning experiences.
• Software Programs: Frontline Education.

• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Established clear expectations for employees, providing guidance when needed.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Maintained accurate records of all sales leads, opportunities, and client interactions.
• Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
• Software Programs: Microsoft Suites, and ADP.