Tiffany T. Richardson
Eastlake
Summary
Hard working and highly organized Administrative Professional with experience in coordinating office operations and procedures. Strong skills include management of correspondence, record keeping, and scheduling to ensure efficiency. Proven track record of improving administrative processes to enhance work flow and productivity. Demonstrated ability to adapt to new technology and software applications quickly. Known for maintaining positive relationships with colleagues and clients while managing multiple tasks under tight deadlines.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
City Of Cleveland
Cleveland
01.2026 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed applications and maintained accurate customer records.
- Collaborated with team members to improve service efficiency.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Marketing Support Representative
McGregor PACE
Cleveland
09.2025 - 01.2026
- Assisted marketing team with promotional material preparation and distribution.
- Managed customer inquiries through email, phone, and online chat systems.
- Tracked sales data from various channels using analytics tools.
- EMR Documentation
- Support to regional director of sales
- Tours for perspective clients
- Managed communication between patients and healthcare teams regarding referral processes.
Scheduler/Administrative Assistant
Cuyahoga County Job and Family Services DSAS
Cleveland
10.2023 - 08.2025
- Created and updated project schedules across multiple teams
- Maintained departmental calendars and confirmed appointments
- Directed phone calls, managed daily logs, and routed voicemails
- Provided clerical support to facilitate smooth office operation
- Referrals processing
Behavioral Health Specialist
Cuyahoga County Diversion Center
Cleveland
08.2023 - 10.2023
- Delivered client support with a focus on behavioral health interventions
- Coordinated documentation and discharge planning activities
- Responded to urgent situations using de-escalation techniques
Education
Associate of Arts - Human Services
Cuyahoga Community College
Cleveland, OHSome College - Social Work, concentration in Case Management
Cleveland State University
Cleveland, OHGeneral Studies Diploma -
Euclid High School
Euclid, OHSkills
- Clerical Support
- File Management
- Attention to Detail
- Priority Setting
- Teamwork
- Telephone Etiquette
- Call Routing
- Records Processing
- Data Entry
- Information Retrieval
- Microsoft Suites
- Calendar Management
- CRM software
- Client coordination
References
- Devonna Barbee, 216-695-4932, Devonna.barbee@jfs.ohio.gov
- Leslie Frey, 440-623-4540, Leslie.frey@uhsinc.com
- Rena Gordon, 440-289-5000, Rena.gordon@jfs.ohio.gov
- Denise Rucker-Burton , 404-702-6718 Deniserburton@gmail.com
Certifications
- Social Work Practice: Advocating Social Justice and Change - University Of Michigan
- BLS - National CPR Foundation
Timeline
Customer Service Representative
City Of Cleveland
01.2026 - Current
Marketing Support Representative
McGregor PACE
09.2025 - 01.2026
Scheduler/Administrative Assistant
Cuyahoga County Job and Family Services DSAS
10.2023 - 08.2025
Behavioral Health Specialist
Cuyahoga County Diversion Center
08.2023 - 10.2023
Associate of Arts - Human Services
Cuyahoga Community College
Some College - Social Work, concentration in Case Management
Cleveland State University
General Studies Diploma -
Euclid High School