Thalia Bisono
Newport News,Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advocate
Florida Blue
Jacksonville , FL
09.2022 - Current
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Developed employee training programs to achieve optimal level of performance during customer interactions.
Production AssociateProduction Associate
PresentVitesco TechnologiesVitesco Technologies
11.2017 - 01.2021
- Interfaces with technical and supervision to assure job assignment is totally understood
- Attend job trainings related to production and machinery for professional growth
- Manage large amounts of inbound calls in a timely manner
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
Bilingual Enrollment CounselorBilingual Enrollment Counselor
MaximusMaximus
02.2017 - 11.2017
- Responsible for selling and marketing timeshares to potential customers
- Delivers a consistent dynamic sales presentation.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Sales RepresentativeSales Representative
Westgate ResortsWestgate Resorts
06.2016 - 01.2017
- Delivers a consistent dynamic sales presentation
- Explains the features, advantages and benefits of properties
- Respond to inquiries regarding available timeshare properties, their locations and features and benefits
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers
- Reach agreed upon sales targets by the deadline
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of latest developments
- Create sales material to present to customers.
Sales RepresentativeSales Representative
Metro PCSMetro PCS
03.2015 - 06.2016
Warwick High SchoolWarwick High School, High SchoolHigh School
06.2015
Education
User Experience Design - Graphic Design
Google Coursera
Remote03.2022
Skills
- Digital Archiving
- Safe Machine Operation
- Mechanical Aptitude
- Operating Procedure Updates
- Quality Inspections and Reporting
- Very observant
- 3-5 years of Microsoft experience
- Metric chart analysis
- Data entry
Certification
Lean Six Sigma White BeltLean Six Sigma White Belt 03/2019Vitesco TechnologiesVitesco Technologies||
Bilingual Multi Tasking Fast Learner Dependable
Expert Expert Expert Expert
Skills & Abilities
Trainable Strong Work Ethic PowerPoint Microsoft
Expert Expert Advanced Advanced
Timeline
Service Advocate
Florida Blue
09.2022 - Current
Production AssociateProduction Associate
PresentVitesco TechnologiesVitesco Technologies
11.2017 - 01.2021
Bilingual Enrollment CounselorBilingual Enrollment Counselor
MaximusMaximus
02.2017 - 11.2017
Sales RepresentativeSales Representative
Westgate ResortsWestgate Resorts
06.2016 - 01.2017
Warwick High SchoolWarwick High School, High SchoolHigh School
06.2015
Sales RepresentativeSales Representative
Metro PCSMetro PCS
03.2015 - 06.2016
User Experience Design - Graphic Design
Google Coursera