Thalia Castaneda
Buffalo
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Highly motivated to expand knowledge and skills.
Overview
12
12
years of professional experience
Work History
Medical Secretary
Allentown Pediatrics
02.2023 - Current
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Enhanced office productivity by handling high volume of callers per day offering office information, answer questions, and direct calls to staff.
- Preformed medical records management, including filing, organizing and scanning documents. Keeping information confidential and following HIPAA guidelines.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
Customer Service Representative
National Grid
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Manager
McDonald's
04.2012 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED -
Riverside High School
09.2017
Skills
- Personable
- Professional telephone demeanor
- Dependable and adaptable
- Excellent written and verbal communication skills
- Efficient in Medent and HEALTHeLINK
- Patient Scheduling Proficiency
- Conflict resolution techniques
Timeline
Medical Secretary
Allentown Pediatrics
02.2023 - Current
Customer Service Representative
National Grid
10.2021 - Current
Manager
McDonald's
04.2012 - 10.2020
GED -
Riverside High School
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