Thalia Corniel
Lawrence,MA
Summary
Proven customer service expert from Laundryworld, adept at maintaining composure and promoting a welcoming environment under pressure. Demonstrates exceptional reliability and customer satisfaction skills, with a knack for resolving complaints efficiently, enhancing loyalty. Excelled in fast-paced settings at Monogram Foods, ensuring quality control and safety.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Laundryworld
Lawrence, MA
08.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Packer
Monogram Foods
Haverhill, MA
09.2023 - 10.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
High School Diploma -
Liceo Regino Camilo
Dominican Republic 07-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Languages
Spanish
Native or Bilingual
Timeline
Packer
Monogram Foods
09.2023 - 10.2024
Customer Service Cashier
Laundryworld
08.2023 - Current
High School Diploma -
Liceo Regino Camilo