Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Thalia Felix

San Mateo,CA

Summary

Proven track record in hospitality and customer service, exemplified by enhanced customer satisfaction at Nordstrom through meticulous attention to detail and strong multitasking abilities. Skilled in cash handling and safe food preparation, consistently maintaining high cleanliness standards. Demonstrated exceptional guest engagement, contributing to efficient team collaboration and service excellence.

Overview

28
28
years of professional experience

Work History

Server

Nordstrom
03.2005 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Food Preparer

Elephant Bar
05.2019 - 02.2022
  • Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
  • Delivered exceptional food quality by carefully following standardized recipes and maintaining consistency in taste and presentation.
  • Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Cashier

Food Co
10.2012 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Housekeeper

Best Western Hotel
11.1995 - 02.1998
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

High School Diploma -

San Mateo High School
San Mateo, CA
06.1995

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling

Languages

Spanish
Native or Bilingual

Timeline

Food Preparer

Elephant Bar
05.2019 - 02.2022

Cashier

Food Co
10.2012 - 05.2015

Server

Nordstrom
03.2005 - 01.2024

Housekeeper

Best Western Hotel
11.1995 - 02.1998

High School Diploma -

San Mateo High School

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Thalia Felix