Thalia Fernandez
Tamarac,Fl
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Call Center Resources
Gastro Health
Coral Springs, FL
2025 - Current
- Answer high-volume inbound calls promptly and professionally
- Schedule, confirm, cancel, and reschedule patient appointments (consults, procedures, follow-ups)
- Provide information about GI procedures, preparation instructions (e.g., colonoscopy prep), and office policies
- Verify insurance eligibility and obtain authorizations as needed
- Route messages to appropriate providers or departments (nurses, billing, endoscopy center)
- Handle patient concerns or escalate clinical issues to the appropriate personnel
- Document all call interactions accurately in the electronic health record (EHR) system
- Maintain HIPAA compliance and uphold patient confidentiality.
- Work collaboratively with front desk, clinical, and billing teams
Manager
Dab City Tobacco & Vape
Margate, FL
2023 - 2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Open and close the store on time. Ensure the store is clean, organized, and well-stocked. Manage inventory, including ordering, receiving, and stocking products.
- Hire, train, and schedule employees.
- Assist customers with product selection and questions. Upsell or promote new products and deals.
- Maintain proper records, including sales and tax documentation. Implement loss prevention and security measures. Monitor daily sales and cash handling procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Personal CareTaker
Public Partnership
Paterson, New Jersey
2020 - 01.2023
- Personal Care Aide, Assisted patients with various activities of daily living, including using the toilet, bathing, dressing, preparing food, eating, drinking, and moving around.
- Followed patient care plan directives as recommended or instructed by nurse.
- Performed regular homemaking chores, such as doing dishes, sweeping and mopping floors, doing laundry, and cleaning patient medical equipment.
- Ensured safe, healthy, clean, and uplifting patient environment at home.
Education
High school Diploma - undefined
Garfield High school
Garfield, NJSkills
- Patient
- Care planning
- Compassionate
- Organized
- Critical thinking
- Nutrition
- Bilingual in Spanish and English
- Quick Problem Solver
- Empathy
- Attention to detail
- Responsible
- Work ethic
- Communicate skill
Languages
English,Spanish
Timeline
High school Diploma - undefined
Garfield High school
Call Center Resources
Gastro Health
2025 - Current
Manager
Dab City Tobacco & Vape
2023 - 2025
Personal CareTaker
Public Partnership
2020 - 01.2023