THALIA LUGONES
Cape Coral,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
LEE COUNTY TAX COLLECTOR
08.2022 - Current
- Provides guidance to customers regarding tax collector services and procedures; processes payments in person, by drop off, or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
- Participates in the of driver license services including fingerprinting, vision, oral and driving tests; inspects applicant vehicle VIN numbers and records odometer reading.
- Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
Customer Service Representative
Publix
07.2019 - 08.2022
- Provides premier customer service, including greeting customers, answering their questions, and resolving issues.
- Handles money services such as check cashing, lottery, gift cards, money orders and Western Union transactions.
- Maintains the cash office and equipment.
Education
Certification - Secretarial Studies And Office Administration
Fort Myers Technical College
Fort Myers, FL12.2018
Skills
- Paperwork Processing
- Data Entry
- Account Updating
- Appointment Scheduling
- Product Knowledge
- Order Processing
- Microsoft Office Suite
- Problem-Solving Abilities
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
LEE COUNTY TAX COLLECTOR
08.2022 - Current
Customer Service Representative
Publix
07.2019 - 08.2022
Certification - Secretarial Studies And Office Administration
Fort Myers Technical College
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