Thalia Mendoza
San Antonio,TX
Summary
I am a proven leader in customer satisfaction and efficiency, notably at HEB Grocery Store, where I enhanced receiving department productivity through innovative process improvements and in cross-training new employees while delegating tasks to other coworkers. Skilled in MS Office and maintaining composure under pressure, I excel in fast-paced environments, driving significant improvements in customer loyalty and operational workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
HEB Grocery Store
San Antonio, TX
09.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Receiver
HEB Grocery Store
San Antonio, TX
09.2018 - Current
- Keep work areas clean, safe, and organized.
- Maintain a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unload pallets and deliveries and organize products in the warehouse.
- Verify the accuracy of orders and proactively correct discrepancies.
- Check shipments for proper labeling and palletizing to reduce the risk of damage.
- Streamline communication between warehouse departments through daily meetings and status updates on received shipments.
- Maintain strong relationships with vendors, addressing any concerns or discrepancies in a timely manner to prevent delays in the supply chain.
- Boosted overall productivity within the receiving department by implementing time-saving technologies and tools to streamline processes.
- Operate forklifts and other warehouse equipment to safely move and store goods.
- I keep all paperwork and invoices for the store neatly organized and filed for easy access.
- Maintain clear and constant communication with managers, store leaders, DSD vendors, and third party companies through email and telephone.
- Manage invoices and store billing to ensure that the inventory we are receiving matches the dollar amount the store is paying for.
- Run and retrieve sales numbers from previous years to compare and contrast order quantities record sales.
Server
Grimaldi's Pizzeria
San Antonio, TX
08.2017 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- I worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2023
Associate of Arts - Psychology
Palo Alto College
San Antonio, TX05.2016
High School Diploma -
Southwest High School
San Antonio, TX05.2013
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Up-selling techniques
- Data entry proficiency
- Documentation And Reporting
- Team Leadership
- Call Response and Transfer
- Recordkeeping and File Management
- MS Office
Certification
- Electric Power Jack certified
- Forklift certified
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
HEB Grocery Store
09.2018 - Current
Receiver
HEB Grocery Store
09.2018 - Current
Server
Grimaldi's Pizzeria
08.2017 - 09.2018
Bachelor of Arts - Psychology
The University of Texas At San Antonio
Associate of Arts - Psychology
Palo Alto College
High School Diploma -
Southwest High School