Thalia Montalvo
14261 Holly Pond Ct,FL
Summary
Dynamic Healthcare Advocate with proven success at Everise, enhancing patient satisfaction through effective communication and problem-solving. Skilled in navigating complex healthcare systems and ensuring compliance with regulatory standards. Strong teamwork and attention to detail drive quality service delivery, fostering positive patient experiences and improved care coordination.
Overview
13
13
years of professional experience
Work History
Healthcare Advocate
Everise
Orlando, FL
10.2024 - Current
- Advocated for patient needs, ensuring access to healthcare resources and support services.
- Facilitated communication between patients and healthcare providers, enhancing care coordination.
- Monitored case documentation to ensure compliance with regulatory standards and internal policies.
- Educated patients on insurance benefits, navigating complex healthcare systems effectively.
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
Retail Sales Associate
Ross Dress for Less
Kissimmee, FL
10.2013 - Current
- Facilitated customer product selection and inquiries to enhance overall shopping experience.
- Designed and implemented merchandise displays to enhance visibility and accessibility for shoppers.
- Managed transaction processing using point-of-sale system with responsibility for accurate cash handling.
- Ensured cleanliness and organization of store environment to enhance customer experience.
Customer Care Representative
Lighthouse Works
Orlando, FL
06.2022 - 02.2024
- Processed service requests efficiently, ensuring timely resolution and follow-up on outstanding issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL08.2023
Skills
- Ethics and confidentiality
- Creativity and innovation
- Data analysis
- Business development
- Healthcare advocacy
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Computer literacy
Languages
Spanish
Professional Working
Timeline
Healthcare Advocate
Everise
10.2024 - Current
Customer Care Representative
Lighthouse Works
06.2022 - 02.2024
Retail Sales Associate
Ross Dress for Less
10.2013 - Current
Bachelor of Science - Business And Organizational Leadership
Valencia College