Thalia Rios
Kissimmee,FL
Summary
Results driven professional with 14 plus years of experience in high-volume, regulated environments and a background in personal training. Skilled in client relationship management and consultative sales. Proven ability to drive revenue, build loyalty, and maintain performance under pressure. Seeking a full-time remote role where I can contribute strong communication and operational skills.
Overview
13
13
years of professional experience
Work History
Barista Manager
Joffrey's Coffee and Tea Co
Orlando, FL
03.2013 - Current
- Managed daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff on coffee preparation techniques and customer engagement strategies.
- Developed and implemented inventory management processes to optimize stock levels.
- Led team meetings to discuss performance metrics, address challenges, and celebrate successes.
- Managed a team of 10-15 employees while also working with thousands of guest daily ensuring amazing customer service.
Certified Personal Fitness Trainer
Crunch Fitness
Orlando, FL
03.2024 - 08.2025
- Designed customized fitness programs tailored to individual client needs and goals.
- Provided goal-based coaching and accountability.
- Maintained client retention through performance tracking.
- Collaborated with gym management to develop and implement promotional strategies for personal training services, resulting in increased client acquisition.
- Maintained detailed records of client progress, using data analysis to make informed decisions about future training approaches.
- Maintained retention of 10-20 clients thru out the week.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL05-2015
Skills
- Customer service
- Health and safety compliance
- Staff training and development
- Team building and leadership
- Converting consultations into paying clients
- Adaptable
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Certified Personal Fitness Trainer
Crunch Fitness
03.2024 - 08.2025
Barista Manager
Joffrey's Coffee and Tea Co
03.2013 - Current
Associate of Science - Criminal Justice
Valencia College