Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Thalia Tejada

Paterson

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tokerz Paradise Retail
01.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Direct Support Professional

J-ADD
02.2023 - 12.2023
  • Fulfilling the daily lives and assisting in the rehabilitation of people with life-long mental disabilities
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Call Center Appointment Specialist

Dial America
09.2022 - 12.2022
  • Make Outbound/Inbound Calls
  • Schedule Patient Annual Wellness Exams
  • Contact PCP
  • Follow-up, callbacks
  • Locate IN-Network Providers

Assistant Manager

PTM Consulting
09.2018 - 06.2022
  • Recruit potential sales representatives
  • Train New Sales Representatives
  • Promote Company Sales
  • Build customer relationships
  • Plan sale location (in-door, out-door)
  • Conduct sales to meet company expectations

Education

Certificate - Phlebotomy

CDE
Paterson, NJ
09-2024

Skills

  • Customer Service
  • Detail Oriented
  • Microsoft Knowledge
  • Management Experienced
  • Communication
  • Strong Work Ethics
  • First aid and safety
  • Client support
  • Decision-making
  • Money handling
  • Customer service

Certification


  • First Aid Certification – American Red Cross or St John Ambulance.
  • Certified Phlebotomist

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Tokerz Paradise Retail
01.2024 - 01.2025

Direct Support Professional

J-ADD
02.2023 - 12.2023

Call Center Appointment Specialist

Dial America
09.2022 - 12.2022

Assistant Manager

PTM Consulting
09.2018 - 06.2022

Certificate - Phlebotomy

CDE

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Thalia Tejada