Thalia Verduzco
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Deja Brew
Yakima, WA
06.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Lab Technician
Lamb Weston
Quincy, WA
10.2022 - 04.2023
- Collected and organized data to perform data analysis and prepare technical reports.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Analyzed experimental results and determined whether results fit within standard procedures.
Server/Head Bartender
Red Lobster
Yakima , WA
04.2022 - 10.2022
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
To-Go Specialist
Famous Dave's Bar-B-Que
Yakima , WA
10.2021 - 03.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Shift Leader
Papa Murphy's Take and Bake Pizza
Yakima , WA
07.2016 - 06.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
Education
Some College (No Degree) - Veterinary Technology
Yakima Valley College
YakimaSkills
- Effective Customer Upselling
- Food Safety Understanding
- Dish Preparation
- Point of Sale (POS) System Operations
- Dining Customer Service
Certification
- MAST Certification
Timeline
Barista
Deja Brew
06.2023 - Current
Lab Technician
Lamb Weston
10.2022 - 04.2023
Server/Head Bartender
Red Lobster
04.2022 - 10.2022
To-Go Specialist
Famous Dave's Bar-B-Que
10.2021 - 03.2022
Shift Leader
Papa Murphy's Take and Bake Pizza
07.2016 - 06.2021
Some College (No Degree) - Veterinary Technology
Yakima Valley College
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