Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thalina Sidoine

Queens,USA

Summary

Reliable and customer-focused professional with experience at Amazon, UPS, and The Home Depot. Skilled in customer service, complaint resolution, problem-solving, transactions, and working in fast-paced environments. Strong communicator who remains professional and calm under pressure.

Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work History

Customer Service Representative

Amazon
09.2024 - 08.2026
  • Resolved customer complaints with professionalism and efficiency, ensuring positive experiences.
  • Assisted customers with orders, deliveries, account inquiries, and service issues to enhance satisfaction.
  • Documented customer information while managing multiple requests to streamline service.

Customer Service Representative

UPS
06.2022 - 05.2024
  • Assisted customers in tracking deliveries and addressing shipping concerns to enhance satisfaction.
  • Resolved service issues efficiently while ensuring a positive customer experience.
  • Maintained accurate records and adhered to company procedures to support operational integrity.

Customer Service Representative

The Home Depot
08.2019 - 04.2022
  • Addressed customer concerns and delivered exceptional service, fostering loyalty.
  • Guided customers through purchases, returns, and inquiries to enhance satisfaction.
  • Accurately processed transactions and payments, ensuring seamless customer experiences.

Education

Associate Degree - Business Management

Borough of Manhattan Community College
Manhattan, NY
09.2019 - 12.2023

High School Diploma -

Hillcrest High School
Queens, NY

Skills

  • Customer Service
  • Data Entry
  • Problem Solving
  • Multitasking
  • Teamwork
  • Conflict resolution
  • Communication

Timeline

Customer Service Representative

Amazon
09.2024 - 08.2026

Customer Service Representative

UPS
06.2022 - 05.2024

Associate Degree - Business Management

Borough of Manhattan Community College
09.2019 - 12.2023

Customer Service Representative

The Home Depot
08.2019 - 04.2022

High School Diploma -

Hillcrest High School
Thalina Sidoine