Thalisna Guillaume
East Orange,New Jersey
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
OTG
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Security Guard
Metro One Security
01.2020 - 12.2021
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Returns Associate
Nordstrom
06.2019 - 04.2020
- Inspected returned products for damages.
- Documented returned product details in Software inventory tracking system.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Customer Service Representative
VXI
05.2017 - 05.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Fashion Designer
Usc East College Prep
Los Angeles, CA05.2019
Union County College
Cranford, NJ05.2016
Columbia High School
Maplewood, NJ06.2014
Skills
- Server Training
- Dining Customer Service
- Server Improvements
- Communications Protocols
Certification
Security officer.
Languages
English and French
Native or Bilingual
Timeline
Server
OTG
12.2022 - Current
Security Guard
Metro One Security
01.2020 - 12.2021
Customer Returns Associate
Nordstrom
06.2019 - 04.2020
Customer Service Representative
VXI
05.2017 - 05.2018
Fashion Designer
Usc East College Prep
Union County College
Columbia High School
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