Kyla Gregory
Green Cove Springs,FL
Summary
Proven leader with a track record of driving sales growth and enhancing customer satisfaction at LUV Car Wash. Excelled in staff management and strategic planning, consistently exceeding sales targets. Skilled in problem-solving and team motivation, adept at fostering strong customer relations and operational efficiency. Achieved top performer status, demonstrating exceptional product and service knowledge.
Overview
2
2
years of professional experience
Work History
Assistant Manager
LUV Car Wash
04.2024 - Current
- Manage day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Increased sales through effective merchandising strategies and targeted promotions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Advisor
LUV Car Wash
12.2023 - 04.2024
- Present, promote and sell LUV membership passes using knowledge-based retail sales.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. (Placed top 3 in the entire company amongst sales advisors worldwide for memberships sold)
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Representative
Walmart
02.2023 - 10.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed timely and effective replacement of damaged or missing products.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL05.2024
Skills
- Staff Management
- Sales Strategies
- Customer service and satisfaction
- Problem-Solving
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Training and Development
- Team motivation
- Product and service knowledge
- Customer Relations
- Sales Growth
- Strategic Planning
Accomplishments
Placed top 3 in the entire company amongst other sales advisors nationwide for memberships sold.
Timeline
Assistant Manager
LUV Car Wash
04.2024 - Current
Sales Advisor
LUV Car Wash
12.2023 - 04.2024
Customer Service Representative
Walmart
02.2023 - 10.2023
High School Diploma -
Clay High School
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