Thamar Nelson

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
• Collaborated with optometry staff to reach individual and team goals.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

• Increased department sales within first 6 months; 75th in the region
• Responsible for leading a team of 8 people ensuring that weekly, periodically, and quarterly budget goals are met
• Training new hires on how to consult, build, & create projects such as making copies, booklets, pamphlets, flyers, invitations, posters, banners, business cards, etc. with customers
• Using Salesforce to engage & log in information/sales with customers
• Created customized options and solutions to meet customer unique copy and printing needs.

• PlayStation Theater; operated 100+ concerts & events
• Managing front of house staff: Ticket scanners, ushers, coat checks, concessions
• Coordinating event operations including entry/exit systems, meet & greets, merch sales, day of show activations, etc.
• Leading nightly security briefings along with Director of Operations and Assistant ensuring prompt event start
• Settled nightly expense and payment with artist representative during/post-show
• Maintaining cash & safe handling for coat check,

merchandise, and bar operations

• Wrote/filed incident reports; ensuring safety for all staff and venue guests