Thamara Dodson
OneMain Financial
Snellville ,Ga
Summary
Personable and analytical, with solid foundation in financial principles and customer service. Possesses in-depth understanding of loan documentation and regulatory compliance, along with strong proficiency in data analysis and loan management software. Capable of delivering accurate and efficient loan servicing to enhance operational efficiency and customer satisfaction.
Work History
Senior Loan Servicing Specialist
- Managed loan servicing operations, ensuring compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to streamline communication between departments regarding loan status updates.
- Reviewed and approved modifications to loan terms, ensuring alignment with company guidelines and risk management protocols.
- Negotiated workout arrangements with delinquent borrowers to minimize losses and maintain positive client relationships.
Front Office Manager
- Managed scheduling for clinical team, optimizing resource allocation for patient care.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Shift Manager
- Supervised daily operations, ensuring compliance with company policies and regulatory requirements.
- Mentored new staff, fostering a collaborative environment and enhancing team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
- High School Diploma
Skills
Dependable and Responsible
Good Telephone Etiquette
Multitasking Abilities
Google Workspace
Data Entry
Timeline
Stone Mountain High School
from High School Diploma
Read More
Shift Manager
Neighborhood Choice Financial Services
04 2015 - 07 2019Read More
Front Office Manager
Hope Hospice of Atlanta
07 2019 - 08 2022Read More
Senior Loan Servicing Specialist
OneMain Financial
09 2022 - CurrentRead More