Thang Mu Mung
Portland
Summary
Highly motivated and customer-focused individual with a strong work ethic and proven ability to thrive in fast-paced environments. Bringing extensive experience in hospitality and service roles, coupled with recent airline industry exposure as a Ramp Agent, to deliver exceptional customer experiences. Eager to leverage strong interpersonal skills, a friendly demeanor, and a responsive approach to contribute to Airlines' commitment to passenger satisfaction.
Overview
13
13
years of professional experience
Work History
Ramp Agent
McGee Air Services
Portland
05.2025 - Current
- Safely and efficiently managed aircraft loading and unloading operations, ensuring timely departures.
- Coordinated with ground crew and flight personnel to maintain operational efficiency.
- Operated ground support equipment, adhering to strict safety protocols.
- Gained valuable insights into airline operations and airport procedures.
Cashier and Waiter, Supervise
WasabiSushi Pdx
Portland
08.2021 - Current
- Supported daily restaurant operations, contributing to a smooth and efficient customer dining experience.
- Assisted with food preparation and kitchen organization.
- Collaborated effectively with team members in a dynamic setting.
Youth Leader
Zomi community mission Church
Portland
06.2013 - 06.2019
Chef (Main Chef Position)
AFCFC (Advance Fresh Concept Franchise Corp)
Portland
10.2012 - 10.2018
- Managed kitchen operations in a fast-paced restaurant environment, ensuring high standards of food quality and customer service.
- Trained and mentored kitchen staff, fostering a collaborative and efficient team.
- Handled multiple tasks simultaneously while maintaining composure under pressure.
- Developed strong problem-solving skills and a keen attention to detail.
Education
Theology and Leadership -
Portland Bible College
Portland, OR01.2021
Computer Information Systems - Studies
Mount Hood Community College
Gresham, OR01.2015
High School Diploma -
Centennial High School
Gresham, OR01.2011
Skills
- Active Listening
- Problem-Solving
- Conflict Resolution
- Interpersonal Communication
- Empathy
- Customer Relations
- De-escalation
- Ramp Operations
- Ground Support
- Safety Protocols
- Timeliness
- Patience
- Friendliness
- Strong Work Ethic
- Adaptability
- Eagerness to Learn
- Responsiveness
- Team Collaboration
Timeline
Ramp Agent
McGee Air Services
05.2025 - Current
Cashier and Waiter, Supervise
WasabiSushi Pdx
08.2021 - Current
Youth Leader
Zomi community mission Church
06.2013 - 06.2019
Chef (Main Chef Position)
AFCFC (Advance Fresh Concept Franchise Corp)
10.2012 - 10.2018
Theology and Leadership -
Portland Bible College
Computer Information Systems - Studies
Mount Hood Community College
High School Diploma -
Centennial High School