Thang Tran
Gypsy Distillery
Petoskey,MI
2
years of professional experience
Reliable team leader with strong customer service, clear communication, and conflict resolution skills. Experienced in staff training, multitasking, and maintaining smooth operations during busy shifts.
Work History
Team Leader
1 Year 3 Months- Supervised front-of-house and kitchen staff, maintaining smooth service during peak rushes.
- Trained new team members on POS procedures, food safety, and guest service standards.
- Coordinated order accuracy between dine-in, carryout, and delivery channels.
- Resolved customer concerns promptly, preserving service quality and team productivity.
Bartender
3 Months- Delivered attentive guest service while taking drink orders and answering product questions.
- Prepared cocktails and mixed drinks using house spirits and standard bar recipes.
- Operated POS system to process tabs, cash, and card transactions accurately.
- Restocked bar inventory, glassware, and garnishes to maintain efficient service flow.
Education
Bachelor of Science - Packaging Engineering
Skills
Staff training
Customer service
Multitasking abilities
Clear and effective communication
Dependable team member
Collaborative mindset
Patience and tolerance
Timeline
Bartender
Gypsy Distillery
06.2026 - 09.2026Read More
Team Leader
Full Moon Pizza
06.2024 - 09.2025Read More
Michigan State University
Bachelor of Science from Packaging Engineering
Read More