Thanh Nguyen
Santa Ana,CA
Summary
Diligent and reliable Specialized Product delivery driver, successful at customer satisfaction and communication. Enthusiastic, bright and positive attitude. Recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
4
4
years of professional experience
Work History
Shipt Shopper
Shipt Inc.
05.2020 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Worked productively with customers to meet order requirements and service expectations.
Instacart Shopper
Instacart
01.2020 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Tracked substitutions and informed customers of changes.
DoorDash Deliveries
DoorDash
10.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Bachelor of Science - Graphic Design
Art Institute of CA
Costa Mesa10.2010
Skills
- Providing Feedback
- Personal Shopping
- Personal Grooming Standards
- Delivery Procedures
- Delivery Management
- Product Knowledge
- Payment Processing
Accomplishments
- Achieved 10k deliveries with Shipt Inc.
Achieved 10k deliveries with Shipt inc
- Achieved 10k deliveries with Shipt Inc. while maintaining consistent high ratings, on time completions and customer satisfaction.
Timeline
Shipt Shopper
Shipt Inc.
05.2020 - Current
Instacart Shopper
Instacart
01.2020 - Current
DoorDash Deliveries
DoorDash
10.2019 - Current
Bachelor of Science - Graphic Design
Art Institute of CA
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