Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thanh Nguyen

Houston,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Manager in Training

McDonald's
08.2024 - Current
  • Enhanced supervisory and leadership abilities by working closely with supervisors.
  • Assisted with the onboarding of new employees by providing training and development resources.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Crew Member

McDonald's
04.2022 - 07.2024
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.

Student Assistant

Doan Thi Diem Middle School
08.2015 - 05.2019
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Copied, organized and distributed classroom assignments or other paperwork.

Education

High School Diploma -

Cypress Falls High School
05.2023

Skills

  • Customer engagement
  • Point of sale operation
  • Verbal and written communication
  • Staff Training
  • Customer Service
  • Active Listening

Languages

English
Limited Working
Vietnamese
Full Professional

Timeline

Manager in Training

McDonald's
08.2024 - Current

Crew Member

McDonald's
04.2022 - 07.2024

Student Assistant

Doan Thi Diem Middle School
08.2015 - 05.2019

High School Diploma -

Cypress Falls High School

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Thanh Nguyen