Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Thanh Tran

Arlington,TX

Summary

A dynamic leader experienced in airport environment operations. Skilled in directing teams, successfully motivating and fostering a positive team spirit to achieve ambitious goals. Dedicated to an open communication culture where employees feel empowered to contribute to the company's success.

Overview

4
4
years of professional experience

Work History

Supervisor

Starbucks, DFW airport
Arlington, TX
12.2020 - Current
  • Lead people to work together enthusiastically for development.
  • Monitor the store's output to manage and build a reasonable plan.
  • Resolve customer complaints, provide support, and supplement necessary information for users.
  • Train new staff, offer training, mentoring, evaluation, and provide feedback when necessary.
  • Develop new strategies to improve customer service standards within the organization.
  • Track revenue, update the situation and store information regularly. Closely monitor monthly objectives.
  • Ensure all equipment operates smoothly, check and clean the store periodically in preparation for surprise inspections.
  • Build good relationships with other leaders.

Cashier

Hiep Thai Market
Arlington, TX
01.2020 - 11.2020
  • Process payments and handle billing for customers.
  • Provide product information to customers.
  • Communicate regularly with customers.

Education

Associate of Arts - Construction Management

Tarrant County College District
Fort Worth, TX
01-2022

Associate of Arts - Aerospace Engineering

Tarrant County College District
Fort Worth, TX

Skills

  • Staff Management
  • Inventory Control
  • Data Analytics
  • Process Improvement
  • Team Liaison
  • Executive leadership
  • Strategic Planning
  • Strong Verbal Communication

Accomplishments

  • Achieved perfect scores from secret shoppers three times within two years of employment.
  • Honored with the award for outstanding employee in customer service.

Languages

English
Professional
Vietnamese
Native/ Bilingual

Affiliations

  • Experienced in working in crowded environments.
  • Flexible schedule, able to work any shift.
  • Ability to be flexible and multitask effectively.
  • Perfect attendance record with no absences.
  • Capable of standing for 12 consecutive hours.
  • Maintains cleanliness and demonstrates meticulous attention to detail in work.

Timeline

Supervisor

Starbucks, DFW airport
12.2020 - Current

Cashier

Hiep Thai Market
01.2020 - 11.2020

Associate of Arts - Construction Management

Tarrant County College District

Associate of Arts - Aerospace Engineering

Tarrant County College District

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Thanh Tran