Thanh Vo
Grand Prairie
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Surgical Associates of Mansfield
04.2021 - Current
- Performed patient intake including vital signs, medical history, surgical history, medication review, and chief complaint documentation.
- Chart preparation, prior authorizations, and entering orders into the EMR system.
- Coordinated referrals with hospitals, ambulatory surgery centers, imaging facilities, and specialty providers.
- Managed prior authorizations for imaging and medication requests.
- Entered provider orders into the EMR, documented clinical encounters, and maintained accurate and updated patient records.
- Communicated lab results, imaging findings, and provider instructions to patients while ensuring HIPAA compliance.
- Triaged incoming patient calls, addressed surgical concerns, and scheduled urgent post-op evaluations when necessary.
- Processed prescription refills and assisted patients with medication questions related to pain management and antibiotics.
Medical Assistant
Central Park ENT
05.2009 - 04.2021
- Performed patient intake, including vital signs, medical history, medication review, and chief complaint documentation.
- Prepared patients for ENT-specific exams and procedures such as nasal endoscopies, ear cleanings, audiology referrals, and laryngoscopies.
- Assisted providers during in-office procedures, ensuring proper equipment setup, instrument handling in a sterile field, and patient positioning.
- Provided patient education on treatment plans, post-procedure instructions, allergy care, medication use, and follow-up schedules.
- Managed appointment scheduling, triaged patient calls, and coordinated referrals to audiology, allergy clinics, and imaging centers.
- Performed administrative duties including chart preparation, prior authorizations, and entering orders into the EMR system.
- Processed prescription refills and communicated results or provider instructions to patients accurately and promptly.
- Monitored inventory of ENT supplies, scopes, and sample medications; ensured rooms were fully stocked and ready for use.
- Maintained HIPAA compliance while delivering compassionate, patient-centered care in a fast-paced specialty environment.
- Supervised daily operations of back office functions to ensure efficient workflow and compliance with regulations.
Externship
Omega Ob-gyn Associates
07.2008 - 02.2009
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Optician Tech
Optical Concepts
08.2007 - 06.2008
- Collected and documented accurate patient medical and vision history in electronic health records.
- Performed patient pre-testing including autorefractor, tonometry, visual fields, OCT, retinal imaging, and lensometry.
- Educated patients on lens types, coatings, contact lens care, and eyewear maintenance.
- Performed eyeglass fittings, adjustments, and minor repairs to ensure comfort and visual accuracy.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Managed patient scheduling, check-in procedures, and insurance verification.
Education
High School Diploma -
Juan Seguin High School
Arlington, TXNo Degree - Nursing
Tarrant County College
Fort Worth, TX12-2029
Graduate Certificate - MEDICAL ASSISTANT
Everest College
Arlington, TX05-2009
Skills
- HIPAA compliance
- OSHA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Knowledge in EMR / EHR
- Procedure assistance
- CPR/ first aid
- Phlebotomy techniques
- Equipment sterilization
- Immunization administration
- Insurance verification
- Maintaining confidentiality
- Patient care coordination
- Sterilization techniques
- Patient flow management
- Medical supply inventory and supply management
- Fluent in English and Vietnamese
- Simple dressings
Certification
- RMA - Registered Medical Assistant
- First Aid/CPR Certified
Timeline
Medical Assistant
Surgical Associates of Mansfield
04.2021 - Current
Medical Assistant
Central Park ENT
05.2009 - 04.2021
Externship
Omega Ob-gyn Associates
07.2008 - 02.2009
Optician Tech
Optical Concepts
08.2007 - 06.2008
High School Diploma -
Juan Seguin High School
No Degree - Nursing
Tarrant County College
Graduate Certificate - MEDICAL ASSISTANT
Everest College