Thanh Ha (Holly) Lam
Minneapolis,MN
Summary
Seasoned operations director knowledgeable about construction operations and offering top-notch human resources, project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Operations
Stahl Construction
Minneapolis, MN
09.2014 - Current
- Worked with leadership team to develop operational goals aligned with business strategy.
- Established operational guidelines and identified opportunities for improvement.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Managed day-to-day operations of a large staff in multiple departments.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
Operations Manager
Stahl Construction
Minneapolis, MN
12.2005 - 08.2014
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Coordinated with other departments including project management, marketing, and finance. to ensure efficient operations.
- Participated in special projects related to human resources initiatives or organizational development activities.
- Participating in the development of strategic goals related to human resources initiatives.
Assistant Project Manager
Stahl Construction
Annapolis, MN
12.2003 - 12.2006
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
- Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Initialized background checks for potential new hires.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Explained human resources policies and procedures to employees.
Human Resources Manager
Victory Envelope
Chanhassen, MN
02.1998 - 10.2003
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
Education
Bachelor of Science - Human Resources Management
Metropolitan State University
Saint Paul, MN05-1997
Associate of Arts -
Normandale Community College
Minneapolis, MN05-1995
Skills
- Leadership training
- Operations Oversight
- Strategic planning and execution
- Workforce Planning
- Administrative Management
Languages
Vietnamese
Professional
Certification
- LEED AP
Timeline
Director of Operations
Stahl Construction
09.2014 - Current
Operations Manager
Stahl Construction
12.2005 - 08.2014
Assistant Project Manager
Stahl Construction
12.2003 - 12.2006
Human Resources Manager
Victory Envelope
02.1998 - 10.2003
Bachelor of Science - Human Resources Management
Metropolitan State University
Associate of Arts -
Normandale Community College
Similar Profiles
Jaymie BallesterosJaymie Ballesteros
Carpenter's Assistant at Stahl ConstructionCarpenter's Assistant at Stahl Construction
Nikola StanojevićNikola Stanojević
Bartender, Sometimes Waiter at Em Hüsje "Stahl Trifft Stadl"Bartender, Sometimes Waiter at Em Hüsje "Stahl Trifft Stadl"
Walt StahlWalt Stahl
Chief Executive Officer at The Stahl CompaniesChief Executive Officer at The Stahl Companies
Elijah BodenElijah Boden
Lead Technician at Take 5 Oil ChangeLead Technician at Take 5 Oil Change
Ryan MengelkochRyan Mengelkoch
Senior Account Executive at Ampacet CorpSenior Account Executive at Ampacet Corp