Thanh Truc Luu
Seattle,WA
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
7
7
years of professional experience
Work History
Method Process Analyst
Boeing
01.2020 - Current
- Supported Plant 2 Storage Site, 777x SRW and Tank Closure, and P8 Program prior to Seattle Delivery Center
- Supporting Seattle Delivery Center, Moses lake, Plant2, Preflight and ZDC Delivery Center
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Analyzed data to identify root causes of problems and recommend actions.
- Created data models to support decision-making processes.
- Generated ad-hoc reports to evaluate specific business requirements.
- Reduced operating costs by automating manual data processes using scripting languages such as Python or R.
- ESRC time studies: Developed standard operating procedures and document workflows to drive current and future processes.
- Plant 2 Long-Term Storage Task Project: Conducted regular audits of internal processes, ensuring compliance with engineering requirements. Created Tableau dashboards to monitor and track Plant 2 storage Task Schedules.
- Evaluated storage sites performance (Job Sells by Sites and Hour Burndown) by analyzing and interpreting data and metrics.
- Monthly team dashboard audit: Tested data prediction algorithms based on historical data. Make adjustment to logics based on current skyline schedule and storage site drawdown plan.
- Updated and developed scripts and queries to extract and analyze data from multiple sources (Job sells queries, Training and Cert dashboard, and multi Unit dashboard)
- Utilized data visualization techniques to present and explain complex data sets.
- Created Plant2, Victorville and Moses Lake Excel documents to assist with pulling metrics data and presenting information leadership in Tier 2 and Tier 3 meeting.
- Tableau site administrative: Optimized data access and storage to improve performance of analytics systems.
- Developed Multi-unit Dashboard and Top NOE recovery plan dashboard for SDC, Final Assembly, and Preflight: Developed customized reports, summarizing and presenting data in visually appealing format.
- Worked with staff analyst and business operation analyst to developed SDC, Preflight, Paint, and Moses Lake training and Certification dashboards to keep track to employee certification status and work experiences.
- Quarterly update SDC and storage sites job sells targets: Identified, analyzed and interpreted trends or patterns in complex data sets.
Legal Case Manager
Gary Grotz Law Firm
09.2018 - 01.2020
- Supervised team of 5 attorneys, paralegals and other legal personnel in conduct of corporate legal and administrative business.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
- Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
- Assisted attorneys with reviewing and organizing witness reports.
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
- Collaborated with attorneys to develop strategies for each case.
- Monitored changes in relevant laws and regulations to keep firm informed of potential impacts on current cases or future litigation strategies.
- Assisted in drafting persuasive arguments for motions, briefs, and other legal documents to advance client's position effectively.
- Communicated pertinent information to clients via phone, email, and mail.
- Improved client satisfaction by maintaining detailed records, enabling quick retrieval of essential documentation when needed.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Created weekly, monthly, and quarterly expense reports.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sale Associate
Nordstrom
11.2017 - 06.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with team members to reach collective sales goals, fostering supportive work environment.
- Developed, maintained and utilized diverse client base.
- Developed relationships with clients for increased loyalty and repeat business.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Achieved or exceeded company-defined sales quotas.
Physical Science Technician
Puget Sound Naval Shipyard
07.2017 - 11.2017
- Assisted scientists by collecting and organizing laboratory data.
- Implemented quality control measures, leading to improved accuracy and reproducibility of experimental results.
- Monitored and documented safety standards to verify compliance.
Education
Bachelor of Science -
Washington State University
Pullman, WA12.2024
Master of Science - Supply Chain Transportation And Logistics
University of Washington
Seattle, WA07.2024
Bachelor of Arts - Politics, Philosophy And Economics
University of Washington
Tacoma, WA03.2017
Skills
- Strong communication skills: coordinate; schedule meeting and telephone conferences; and negotiation
- Ability to multitask and balance competing priorities with accuracy and time managing
- Problem Solvers: identify problems effectively, research and collect information to help with decision making
- Proficient in Microsoft office, Visio, Visual Studio Pro, Tableau, Teradata, SQL, R and Python
Timeline
Method Process Analyst
Boeing
01.2020 - Current
Legal Case Manager
Gary Grotz Law Firm
09.2018 - 01.2020
Sale Associate
Nordstrom
11.2017 - 06.2018
Physical Science Technician
Puget Sound Naval Shipyard
07.2017 - 11.2017
Bachelor of Science -
Washington State University
Master of Science - Supply Chain Transportation And Logistics
University of Washington
Bachelor of Arts - Politics, Philosophy And Economics
University of Washington
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