Thania Gonzalez Villafan
Wheeling,IL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
1
1
Language
6
6
years of professional experience
Work History
Receptionist
Woman Care PC
Arlington Heights, IL
01.2026 - Current
- Greeted patients warmly and guided them through check-in procedures.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments using electronic health record software for optimal efficiency.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed insurance claims and verified patient eligibility for services provided.
- Maintained patient records and ensured confidentiality in compliance with regulations.
- Collaborated with medical staff to enhance communication and streamline processes.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Patient Service Representative
Morris Hospital And Healthcare Centers
Wheeling, IL
07.2023 - 01.2026
- Managed patient inquiries through phone and in-person interactions.
- Assisted patients with appointment scheduling and registration processes.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed insurance information and verified eligibility for services.
- Maintained accurate patient records in the electronic health system.
- Educated patients about services, procedures, and billing practices.
- Assisted with scheduling follow-up appointments according to provider availability.
Lead Bank Teller
OSB Community Bank
Wheeling, IL
09.2020 - 01.2023
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained new tellers on banking procedures and customer service techniques.
- Managed cash drawer balances and resolved discrepancies efficiently.
- Assisted customers with account inquiries and transaction processing promptly.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Conducted regular audits of transactions to maintain accuracy and integrity standards.
- Collaborated with management to improve service delivery and operational efficiency.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Developed relationships with customers by providing exceptional service in a friendly manner.
Education
Morris Community High School
Morris, ILSkills
- Electronic health records
- Patient scheduling
- Insurance processing
- Appointment coordination
- Call management
- Record confidentiality
- Customer relationship management
- PC proficient
- Attention to detail
- Verbal and written communication
- Calm demeanor
Languages
Spanish
Professional
Timeline
Receptionist
Woman Care PC
01.2026 - Current
Patient Service Representative
Morris Hospital And Healthcare Centers
07.2023 - 01.2026
Lead Bank Teller
OSB Community Bank
09.2020 - 01.2023
Morris Community High School