Summary
Work History
Education
Skills
Timeline
Generic
THAO VI LE

THAO VI LE

Houston

Summary

Customer-focused professional committed to delivering high-quality service and exceeding expectations. Thrives in fast-paced environments, providing exceptional client support and collaborating effectively with team members. Strong attention to detail and work ethic enhance contributions to customer satisfaction and team success.

Work History

Reservations Coordinator

Montgomerie Links Golf Club – TBS Group
Da Nang
2023 - 2024
  • Coordinated events for corporate clients and internal functions, achieving smooth execution and high customer satisfaction.
  • Collaborated with agents to manage bookings, ensuring accuracy and timely confirmations for seamless event planning.
  • Handled inquiries and coordinated logistics while maintaining effective communication with clients and vendors to deliver tailored experiences.

Import Specialist

KOMI Import Joint Stock Company
Da Nang
2022 - 2023
  • Prepared import documents, including contracts, invoices, and quality certifications, ensuring compliance and accuracy for smooth processing.
  • Negotiated and finalized contracts with partners and suppliers, enhancing supplier relationships and securing favorable terms.
  • Translate product-related documents and assist in product design.
  • Manage social media pages, develop marketing strategies, and increase brand awareness.
  • Supported sales team in managing customer contacts and relationships, contributing to improved client satisfaction and retention.

Food Service Staff Member

The Pizza Company
Da Nang
2019 - 2022
  • FOH (Server/Cashier): Provided friendly, efficient customer service, accurately processed orders and operated POS system to ensure smooth transactions.
  • Setup & Training Staff: Prepared restaurant for service before shifts and trained new staff on service procedures and POS operations to maintain service standards.
  • BOH (Kitchen Staff / Pizza Cook): Prepared ingredients and cooked pizzas and other menu items according to standards, ensuring food quality and hygiene.

Education

Bachelor - International Business

Danang University of Economics
Da Nang, Viet Nam
08-2021

Associate of Applied Science - Nursing

Lone Star College
Houston, TX
04-2026

Skills

  • Event coordination
  • Customer service
  • Booking management
  • Multitasking
  • Team collaboration

Timeline

Reservations Coordinator

Montgomerie Links Golf Club – TBS Group
2023 - 2024

Import Specialist

KOMI Import Joint Stock Company
2022 - 2023

Food Service Staff Member

The Pizza Company
2019 - 2022

Bachelor - International Business

Danang University of Economics

Associate of Applied Science - Nursing

Lone Star College

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THAO VI LE