Tharinee Dechnitirat
Aurora,CO
Summary
Accomplished Restaurant Manager and Cabin Services Director with a proven track record at Qatar Airways, enhancing customer satisfaction and streamlining operations. Expert in team management and inventory control, with a passion for customer engagement and complaint resolution. Demonstrated ability to improve service quality and efficiency, leading to significant positive feedback and operational excellence.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Nigiwai Sushi
Chaingmai, Thailand
01.2019 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Cabin Services Director
Qatar Airways
Doha, Qatar
10.2006 - 07.2018
- Contributed to the development of onboard entertainment offerings, selecting content that catered to diverse passenger interests and needs.
- Enhanced customer satisfaction by consistently delivering exceptional in-flight service and personalized attention to passengers.
- Kept detailed documentation on any incidents or irregularities encountered during flights, facilitating effective communication between the crew and airline management.
- Trained new cabin crew members, passing on valuable expertise and strong work ethic.
- Managed challenging situations, resolving passenger issues promptly and professionally.
- Conducted regular performance evaluations of cabin crew, identifying areas for improvement and implementing corrective actions.
Flight Attendant
Japan Airlines
Tokyo, Japan
04.2001 - 04.2006
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Restaurant Manager
The Sense of Grill
Chaingmai, Thailand
04.2020 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Master Of Science - Management
Completion Of Level 6 -
Bachelor Of Art - Hospitality Management
02.2001
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Passion for customer satisfaction
- Complaint resolution
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
Restaurant Manager - The Sense of Grill
04.2020 - 07.2021
Restaurant Manager - Nigiwai Sushi
01.2019 - 03.2020
Cabin Services Director - Qatar Airways
10.2006 - 07.2018
Flight Attendant - Japan Airlines
04.2001 - 04.2006
Assumption University - Master Of Science, Management
New America College - Completion Of Level 6,
Mahidol University International Collefe - Bachelor Of Art, Hospitality Management