Thatcher Cooperwood
Little Rock,Ar
Summary
Results-oriented sales professional with track record of generating revenue and fostering client relationships. Adept at identifying customer needs and providing effective solutions to drive business growth. Reliable team player with focus on collaboration and adaptability, ensuring alignment with dynamic business goals. Proven skills in communication and strategic planning.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Landers Chrysler Dodge Jeep Ram
08.2024 - Current
- Applied consultative sales methods to identify customer requirements and suggest appropriate solutions.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Stayed knowledgeable on latest car innovations and technological advancements through continuous training.
Client Manager
Orr Nissan Of Searcy
09.2023 - 07.2024
- Delegated tasks to support team members and leveraged cloud tools for resolving intricate business problems.
- Developed client relationships through prompt responses to inquiries.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Provided comprehensive reports on account performance, offering insight into areas of improvement and potential growth opportunities.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
Sales Consultant
Mclarty Nissan Of Benton
08.2019 - 08.2023
- Develops an in depth understanding of our current car inventory and use that knowledge to encourage customers to make a purchase
- Work with our marketing team to grow our customers base
- Assist in setting up the sales lot or the showroom floor for promotions and to put new models on display
- Works with the Finance manager to develop Sales Agreements that benefit the Company as well as the customer
- Collaborates with our Sales Manager to offer attractive deals on used
Server
Bar Louie Restaurant
01.2016 - 01.2017
- Delivered exceptional service during peak times while maintaining attention to detail.
- Showcased exceptional multitasking by handling multiple tables at once while maintaining service standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Car Rental Agent
Avis Budget Group
01.2015 - 01.2016
- Frequently assimilated information like needs and budget via casual conversations
- Communicated detailed contracts, rental policies, and procedures
- Frequently marketed and suggested upgrades and various high-grade amenities
Sales Associate/Retail
Dillard’s
01.2012 - 01.2013
- Delivered excellent customer service skills that ensured ongoing sales in high level
- Assisted and ensuring that the product presentation area was clean and organized
- Developed cultivated strong bind relationship with customers
- Proved track records and Achieving sales quotas
- Worked with customers to determine their needs then recommend the right product to resolve the customer problems
Apartment Manager
Clear Brooke Apartments
01.2007 - 01.2009
- Negotiated rent terms with prospective tenants.
- Executed property inspections for post-occupancy checkouts, determining repair charges.
- Fostered a positive living atmosphere for all tenants to improve retention.
- Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
Education
Business Administration - Business Administration/Marketing
Harris Stowe State University
St. Louis, Mo12-2023
Fuse Advertising Agency
St. Louis, Mo12.2013
Skills
- Business Analyst Reports
- Evaluations
- Data Reports
- Microsoft Applications (Word, Excel, Access, Visio)
- Software Enhancements
- Managing Projects
- Marketing
- Finance Reports
- Workflow Diagrams
- Excellent Communication Skills
- Interpersonal Skills
- Time management
- Customer relationship management
- Objection handling
- Product and service sales
- Prospecting skills
- Strategic planning
- Closing techniques
- Consultative sales
- Prospect qualification
- Sales strategies
- Online marketing
References
Available Upon Request
Affiliations
- Kappa Alpha Psi Fraternity Inc.
- Harris Stowe State University Men's Basketball Team
Timeline
Sales Consultant
Landers Chrysler Dodge Jeep Ram
08.2024 - Current
Client Manager
Orr Nissan Of Searcy
09.2023 - 07.2024
Sales Consultant
Mclarty Nissan Of Benton
08.2019 - 08.2023
Server
Bar Louie Restaurant
01.2016 - 01.2017
Car Rental Agent
Avis Budget Group
01.2015 - 01.2016
Sales Associate/Retail
Dillard’s
01.2012 - 01.2013
Apartment Manager
Clear Brooke Apartments
01.2007 - 01.2009
Business Administration - Business Administration/Marketing
Harris Stowe State University
Fuse Advertising Agency
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