Thatiana Taborda
Auburn,WA
Summary
Proven track record in enhancing team performance and customer satisfaction at Nancy Collingsworth State Farm Agency through exceptional customer service and decision-making skills. Skilled in fostering positive customer relationships, leading to increased repeat business. Demonstrates a blend of effective communication and teamwork, significantly contributing to a results-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Caregiver
Family Members
01.2014 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
Team Member
Nancy Collingsworth State Farm Agency
10.2015 - 07.2018
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Sales Associate
Steve Madden
10.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Degree - Pre Nursing
Bellevue College
Bellevue, WA08.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Decision-making capabilities
Accomplishments
In 2018 I volunteered at Overlake hospital in Bellvue in the outpatient unit to get a better understanding of what a hospital environment was like. I really enjoyed being the greeter for patients getting ready for their surgeries. It was a very rewarding few months and served as a motivation for what my future would look like.
Certification
BLS Certification Expires May 2026
Languages
English
Spanish
Timeline
Team Member
Nancy Collingsworth State Farm Agency
10.2015 - 07.2018
Sales Associate
Steve Madden
10.2014 - 01.2015
Child Caregiver
Family Members
01.2014 - Current
Associate Degree - Pre Nursing
Bellevue College
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