Summary
Overview
Work History
Education
Skills
Timeline
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John Smith

Greensboro,NC

Summary

Results-driven Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field. Also a detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Overview

9
9
years of professional experience

Work History

Office Manager

USL LLC
01.2020 - Current
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Oversaw accounting, budgeting, and financial reporting.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Call Center Team Leader

S&P Data
10.2014 - 12.2019
  • Prioritized team and individual goals to effectively achieve business objectives.
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.
  • Provided knowledge and resources to prepare each team member for success and top performance.
  • Communicated frequently and openly to motivate team members and drive goal achievement.
  • Oversaw call-monitoring, coaching, performance and corrective action for all team members.
  • Oversaw team of 20 agents focused on sales calls.

Education

Associate of Science - Business Administration And Management

Marion Technical College
Marion, OH
06.2024

High School Diploma -

John Marshall High School
Cleveland, OH

Skills

  • Quality Assurance
  • Management Skills
  • Call Center Software
  • Schedule Creation
  • Financial and Operational Reporting
  • Microsoft Office
  • Effective Multitasking
  • Office Management Software
  • Hiring and Terminations
  • Benchmark Setting
  • Operational Efficiency
  • Constructive Feedback

Timeline

Office Manager

USL LLC
01.2020 - Current

Call Center Team Leader

S&P Data
10.2014 - 12.2019

Associate of Science - Business Administration And Management

Marion Technical College

High School Diploma -

John Marshall High School

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