Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Peter Losch

Forestdale,MA

Summary

Results-oriented customer success manager with a proven track record of helping clients unlock maximum value from their investments. Experienced in driving adoption, fostering strong relationships, and guiding clients towards achieving their business objectives. Skilled in identifying value opportunities, providing strategic recommendations, and ensuring customer satisfaction. Strong leadership abilities with a focus on delivering exceptional customer experiences and driving business growth.

Overview

12
12
years of professional experience

Work History

Customer Success Partner

SAP Ariba, Remote
01.2022 - Current
  • Effectively managed a portfolio of strategic customers, achieving an average renewal outcome of 32% ACV growth over a five-year period through strategic lifts, upsells, and expansions.
  • Mentor junior team members in developing renewal and adoption strategies for their customer portfolios.

Customer Engagement Executive

SAP Ariba, Remote
12.2019 - 01.2022
  • Managed a portfolio valued at $8 million ACV during the COVID-19 pandemic, assisting clients in adapting to rapidly changing conditions.
  • Successfully navigated competitive renewals, resulting in an approximately 50% expansion of ACV.

Customer Success Manager

SAP Ariba, Remote
02.2018 - 12.2019
  • Analyzed customer data to identify trends and develop strategies to improve adoption metrics
  • Achieved a 100% renewal rate for Preferred Care among clients in assigned portfolio

Expert Care Manager

SAP Ariba
09.2016 - 02.2018
  • Self developed coding skills significantly enhancing the effectiveness of addressing customer requests.
  • Achieved a 100% renewal rate for Expert Care among clients in assigned portfolio.

Procurement Operations Specialist

SAP Ariba, Greater Pittsburgh Area
04.2015 - 09.2016
  • Elevated to the Auction Administration team, responsible for real-time troubleshooting during live client auction events
  • Authored multiple knowledge articles outlining troubleshooting procedures, enhancing overall team efficiency and operational effectiveness.

Regional Valuations Manager

iMortgage Services
03.2013 - 04.2015
  • Promoted within one year to oversee operations in the Southeast region.
  • Achieved a 22% cost savings on high-volume orders through strategic consolidation of vendor base.

Education

Business Administration and Management - Business

Community College of Allegheny County
Pittsburgh PA
05-2018

Affiliations

  • United Stats Army 2005 - 2014

Timeline

Customer Success Partner

SAP Ariba, Remote
01.2022 - Current

Customer Engagement Executive

SAP Ariba, Remote
12.2019 - 01.2022

Customer Success Manager

SAP Ariba, Remote
02.2018 - 12.2019

Expert Care Manager

SAP Ariba
09.2016 - 02.2018

Procurement Operations Specialist

SAP Ariba, Greater Pittsburgh Area
04.2015 - 09.2016

Regional Valuations Manager

iMortgage Services
03.2013 - 04.2015

Business Administration and Management - Business

Community College of Allegheny County

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Peter Losch