Sheri Coker-Newton
New Port Richey,FL
Summary
Results-driven Sales Agent and Customer Service Representative with over 20 years of experience in client services and sales. Skilled in account management, client retention, and relationship building. Committed to enhancing customer satisfaction and supporting company growth through effective teamwork and strong rapport with clients.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Elite Insurance Partners
Tampa, Florida
05.2025 - Current
- Educated clients on coverage options and explained policy terms clearly.
- Managed client accounts, ensuring accurate and timely updates on policy changes.
- Conducted regular follow-ups with clients to maintain strong relationships and loyalty.
Medicare Sales Agent/Medicare Customer Service Representative
Together Health/Health insurance.com
Tampa, FL
07.2022 - 03.2024
- Utilized CRM software to manage client interactions and follow-ups.
- Resolved customer complaints and concerns promptly. Followed up with customers via telephone or email according to established procedures and guidelines.
- Presented and clearly explained options based on clients' needs and goals.
Sales Associate
Matter Brothers Furniture
Pinellas Park, FL
03.2021 - 09.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
Sales Associate
Havertys Furniture
Port Richey, FL
07.2016 - 10.2018
- Assisted customers with product selection, sizing and styling. Upselling additional items needed.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
Miami Sunset Senior High School
Florida School of Insurance
Skills
- Product Sales
- Retention strategies
- Product Recommendations
- Salesforce CRM
- Database Management
- Business Development and Sales
- De-Escalation Techniques
- Relationship Building
References
References: Ron Murray of Spring Hill, FL (352) 345-5784
Kenneth Deutsch of Miami, FL (305) 302-6203
Emily White of Tampa, FL (813) 808-9360
Interests
Volunteer: , Previously the Ways and Means Chairwoman for the Palm Harbor Junior Woman’s Club. Active Supporter of Pinellas County Schools. Current
Secretary/Treasurer for Sunrise Church in Palm Harbor, Florida.
Timeline
Insurance Agent
Elite Insurance Partners
05.2025 - Current
Medicare Sales Agent/Medicare Customer Service Representative
Together Health/Health insurance.com
07.2022 - 03.2024
Sales Associate
Matter Brothers Furniture
03.2021 - 09.2021
Sales Associate
Havertys Furniture
07.2016 - 10.2018
Miami Sunset Senior High School
Florida School of Insurance