Certificate - Product Management
Northwestern University
Evanston, IL12-2024
Thea Bautista
Plainfield,IL
Summary
Aspiring Product Manager with experience in operations, customer engagement, and process improvement. Skilled in data-driven decision-making, cross-functional collaboration, and Agile methodologies. Passionate about delivering impactful solutions through strategic planning and market analysis.
Education
Bachelor of Science - Biology, General Biology
Illinois State University
Normal, IL12-2018
Overview
10
10
years of professional experience
1
1
Certification
Work History
Key Holder
Estee Lauder
11.2024 - Current
- Resolve customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversee store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engage with customers to build rapport and promote long-term loyalty for increased sales.
- Handle difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Manage store personnel by delegating tasks and supervising daily operations.
Pharmacy Support Representative
Amerita
09.2024 - Current
- Promote a culture of safety by actively participating in ongoing quality assurance initiatives, including medication error reporting and root cause analysis for process improvement.
- Safeguard patient privacy by strictly adhering to HIPAA regulations when handling sensitive health information during daily tasks such as prescription transfers or insurance verifications.
- Support pharmacy growth by cross-training in various roles, demonstrating versatility and adaptability within a dynamic healthcare environment.
Inpatient Pharmacy Tech
Rush University Medical Center
10.2021 - Current
- Point person for both pharmacists and fellow technicians throughout the day to provide answers and knowledge to workflow related questions
- Led process improvement initiatives that enhanced inventory management, reducing order discrepancies by 15%
- Develop strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Manage multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
Front Desk Coordinator
@Home, Home Service Inc.
01.2015 - 01.2021
- Maintained daily operations
- Organized and scheduled appointments and meetings
- Developed and maintained a filing system
- Resolved administrative issues such as maintaining and coordinating repairs of equipment
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
Skills
- Problem Solving & critical thinking
- Decision-Making & data-driven insights
- Teamwork & collaboration
- Ability to work under pressure
- Market research & competitive analysis
- Product lifecycle management
- Agile and Scrum methodologies
- A/B testing & user feedback analysis
- Roadmap prioritization
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
English
Native or Bilingual
French
Elementary
Tagalog
Native or Bilingual
Spanish
Elementary
Projects
Developed a product roadmap for a mock Credit Card company, conducting market research and defining feature priorities using Agile methodologies.
Timeline
Key Holder
Estee Lauder
11.2024 - Current
Pharmacy Support Representative
Amerita
09.2024 - Current
Inpatient Pharmacy Tech
Rush University Medical Center
10.2021 - Current
Front Desk Coordinator
@Home, Home Service Inc.
01.2015 - 01.2021
Certificate - Product Management
Northwestern University
Bachelor of Science - Biology, General Biology
Illinois State University