Maria Lopez
Watervliet,NY
Summary
Versatile and results-driven professional with extensive experience in retail and customer service management, notably at Dollar General Store. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in inventory management and loss prevention, achieving significant improvements in store efficiency and safety. Demonstrated exceptional problem-solving abilities and a commitment to excellence, fostering a positive and secure shopping environment.
Overview
35
35
years of professional experience
Work History
Key Holder
Dollar General Store
Latham, NY
04.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Seafood Clerk
Market Bistro
Latham, NY
03.2020 - 03.2022
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Checked quality of products and removed expired items.
- Followed written recipes to prepare prepackaged seafood meals.
- Interacted with customers to foster loyalty and satisfaction.
- Created hospitable shopping experience by merchandising and stocking products and specialty items.
- Handled specialty seafood items for packaging and display.
- Maximized productivity during peak hours by efficiently multitasking between customer service responsibilities and stocking duties.
- Increased sales by creating visually appealing seafood displays and regularly updating signage to highlight seasonal items.
- Assisted customers with seafood selections, offering recommendations based on their preferences and dietary needs.
- Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.
- Provided informative cooking tips and preparation suggestions to customers upon request, fostering loyalty through personalized service.
- Worked closely with the management team to identify sales opportunities by monitoring industry trends and customer feedback.
- Demonstrated excellent knife skills for portioning, filleting, deboning, and trimming various species of fish.
- Improved customer satisfaction by providing exceptional service and product knowledge in the seafood department.
- Ensured freshness of seafood products by conducting regular inventory checks and maintaining proper storage conditions.
- Contributed to store profitability by effectively managing inventory levels according to demand trends and seasonal fluctuations in sales.
- Supported store-wide initiatives by cross-training in other departments as needed, demonstrating versatility within the retail setting.
- Assisted in creating promotional materials for seasonal seafood offerings, driving increased sales through targeted marketing efforts.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Childcare Provider
Self Employed Services
Schenectady, NY
02.2007 - 10.2012
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Developed lessons and activities to promote children's physical and emotional development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Logged information regarding naps, feedings, and any medications administered.
Security Officer
Garrison Security
Hempstead, NY
06.1997 - 10.1998
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Examined doors, windows and gates to verify security.
Cashier
Toys"R"Us
East Meadow, NY
01.1990 - 09.1993
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
GED - Basic
Lake Grove School
Lake Grove, NYSkills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Customer Service Management
- Bank Deposits
- Staff Training and Development
- Staff Oversight
- Alarm systems
- Daily Reporting
- Team training and development
- Staff Training
- Inventory Monitoring
- Safety enforcement
- Task Delegation
- Loss Prevention
- Product ordering
- Multitasking and Prioritizing
- Retail Operations
- Employee Training
- Flexible Work Schedule
- Adaptable to Changing Demands
- Sales floor organization
- Inventory and Stocking
- Handling Complaints
- Basic Mathematics
- Cash Handling and Reconciliation
- Store Reset and Recovery
- Product Merchandising
- Critical Thinking
- Problem Anticipation and Resolution
- POS Terminal Operation
- Cash Drawer Reconciliation
- Shelving
- Product Sales
- Work Area Inspection
- Departmental Procedures
- Inventory Management
- Merchandise Quality Assurance
- Physical Stamina
- New Store Setups
- Teamwork and Collaboration
- Problem-Solving
Timeline
Key Holder
Dollar General Store
04.2022 - Current
Seafood Clerk
Market Bistro
03.2020 - 03.2022
Childcare Provider
Self Employed Services
02.2007 - 10.2012
Security Officer
Garrison Security
06.1997 - 10.1998
Cashier
Toys"R"Us
01.1990 - 09.1993
GED - Basic
Lake Grove School