Trina J Guajardo
Deer Park
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.
Overview
6
6
years of professional experience
Work History
Key Holder
Fossil
Webster
08.2025 - Current
- Led team in achieving sales goals and enhancing customer experience.
- Collaborated with team members to exceed sales goals and elevate overall store performance.
- Managed daily store operations and ensured adherence to company policies.
- Trained new employees on sales techniques and store procedures to enhance customer engagement.
Site Director
Champions Afterschool Care
08.2022 - 05.2025
- Drive program success through effective site management, curriculum innovation, and student support, consistently meeting organizational objectives.
- Led afterschool program, managing site operations and curriculum development to enhance student academic support and engagement.
- Managed site documentation, including record-keeping and billing processes, to ensure operational efficiency.
Server/Bartender
Texas Roadhouse
04.2021 - 01.2022
- Oversaw high-volume shifts, maintaining timely service and ensuring guest satisfaction.
- Delivered exceptional customer service as server/bartender, creating memorable dining experiences.
- Upsold menu items, increasing average check totals.
Barista
Dunkin Donuts
03.2020 - 12.2020
- Crafted artisanal beverages, managed drive-thru operations, and prepared food items, enhancing customer experience in a fast-paced environment.
- Ensured customer satisfaction through precise drink preparation and efficient drive-thru service while maintaining high food quality standards.
- Prepared and served coffee beverages and pastries at busy café.
- Operated espresso machines and blenders in a fast-paced environment.
- Ensured cleanliness of workstations and dining areas during service hours.
Education
BS - Buisness
Western Governors University
Salt Lake City, UT05-2028
AS - Computer Science
San Jacinto Community College
Pasadena, TX12-2024
High School Diploma -
Sam Rayburn High School
Pasadena, TX05-2019
Skills
- Operations Management
- Inventory Management
- Cash handling
- Merchandising Strategies
- Sales proficiency
- Sales coaching
- Retail Training
- Customer Service
- Problem Solving
- Critical Thinking
- Analytical Thinking
- Detail-oriented
- Team Leadership
Languages
- Spanish
- English, Native
- Spanish, Proficient
Timeline
Key Holder
Fossil
08.2025 - Current
Site Director
Champions Afterschool Care
08.2022 - 05.2025
Server/Bartender
Texas Roadhouse
04.2021 - 01.2022
Barista
Dunkin Donuts
03.2020 - 12.2020
BS - Buisness
Western Governors University
AS - Computer Science
San Jacinto Community College
High School Diploma -
Sam Rayburn High School