Thea Cheeseborough
Summary
Friendly Customer Service Professional with 20 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Welcoming all training opportunities towards improving my service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Visitor Services Representative
Leon County Division Of Tourism
Tallahassee, FL
07.2016 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front Desk Receptionist
Tallahassee Health Imaging
Tallahassee, FL
11.2009 - 11.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
Receptionist
Ameriprise Financial
Tallahassee, FL
07.2008 - 10.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices and maintain files.
Education
Bachelor of Arts - Psychology
University of Florida
Gainesville, FL06.1979
High School Diploma -
St Anne's High School
Nassau ,Bahamas06.1972
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Call Documentation
- Building Customer Trust and Loyalty
Visitor Support
- Issue and Complaint Resolution
- Document and Records Management
- Policy and Procedure Adherence
- Efficient and Detail-Oriented
- Needs Assessment
Affiliations
*The Arc of Florida
Advisory Committee
*Florida Dept of Education
State Advisory Committee for Education of Exceptional students
*KEYS
Non Profit scholarship Program, providing funding for Exceptional Student Transition Programs
Certification
*Partners in Policymaking
Training by Developmental Disabilities Council
* Hospitality Certificate from UCF
References
Terri Messler
Director of Visitor Center
Leon County Division of Tourism
850-524-0347
Sue Hessman
Tallahassee Fl
850-566-2460
Andi Ratliff
VC Supervisor
Tallahassee Fl
850-974-3375
Timeline
Visitor Services Representative
Leon County Division Of Tourism
07.2016 - Current
Front Desk Receptionist
Tallahassee Health Imaging
11.2009 - 11.2010
Receptionist
Ameriprise Financial
07.2008 - 10.2009
Bachelor of Arts - Psychology
University of Florida
High School Diploma -
St Anne's High School
Similar Profiles
Wakaba TaokaWakaba Taoka
Local Vitalization Cooperator at Commerce And Tourism DivisionLocal Vitalization Cooperator at Commerce And Tourism Division
Susan MowersSusan Mowers
Interim Chief Marketing Officer at Travel Nevada (Nevada Division Of Tourism)Interim Chief Marketing Officer at Travel Nevada (Nevada Division Of Tourism)
Martin ThomMartin Thom
Public Procurement Officer at Division of Tourism , Culture , Antiquities & TransportationPublic Procurement Officer at Division of Tourism , Culture , Antiquities & Transportation
Neil DaveNeil Dave
Visitor Services Representative at Maritime AquariumVisitor Services Representative at Maritime Aquarium
Rori HolmRori Holm
Visitor Services Representative at Royal Tyrrell MuseumVisitor Services Representative at Royal Tyrrell Museum