Thea Jones
Mechanicville,NY
Summary
Pharmacy Operations Manager at Walgreens, enhancing efficiency and patient care through expert workflow optimization and effective staff management. Besides regular pharmacy technician duties, I have also been involved in the launch of immunization programs and significantly reducing medication errors by implementing rigorous quality assurance controls. Demonstrates exceptional pharmaceutical knowledge and teamwork, fostering an environment of continuous improvement and high employee engagement while meeting or exceeding performance targets.
Overview
16
16
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens (Formerly Rite Aid)
Mechanicville, NY
07.2008 - Current
- Input and fill prescriptions as well as vaccinate patients.
- Trained pharmacy interns and newly hired technicians.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Supervised workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Collaborated with store manager to maintain daily operations.
Education
Associate Degree - Early Childhood Education
Maria College of Albany
Albany, NY05.1986
Skills
- Medication Dispensing
- Pharmaceutical knowledge
- Workflow Optimization
- Training and mentoring
- Professional ethics
- Insurance Billing(Medicare, Medicaid, commercial, EPIC)
- Inventory and restocking
- Pharmacy operations management
- Quality Assurance Controls
- Immunizations
- Teamwork and Collaboration
- Attention to Detail
- Certified in CPR/AED
- Employee Performance Evaluations
- Employee Work Scheduling
- Patient Relations
Timeline
Pharmacy Operations Manager
Walgreens (Formerly Rite Aid)
07.2008 - Current
Associate Degree - Early Childhood Education
Maria College of Albany