Summary
Overview
Work History
Education
Skills
Timeline
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Thea Mergener

Surprise,AZ

Summary

Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Cell Shop Inc
Peoria, AZ
10.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Consistently ended each month on company's top 10 sales leaderboard.

Licensed Insurance Sales Agent

USAA
Phoenix, AZ
04.2019 - 10.2021
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Handled approximately 250 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

Professional Photographer

Sawyer Raeigh Photography
Surprise, AZ
12.2018 - 04.2021
  • Photographed high-quality images for various print and digital projects.
  • Consulted with clients to discuss style preferences to create mutually agreeable project parameters.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Created advertisements for marketing to attract new clients.
  • Edited high-volume galleries with quick turn around.
  • Worked with upwards of 50 clients per month.

Starbucks Kiosk Manager

Safeway
Surprise, AZ
06.2015 - 06.2017
  • Secured customer loyalty through daily customer connections and consistent remembrance of personal preferences.
  • Provided useful product guidance to assist customers with buying decisions.
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created weekly kiosk employee schedule .

Education

High School Diploma -

Willow Canyon High School
Surprise, AZ
05.2011

Skills

  • Customer Service
  • Complaint Resolution
  • Shift Scheduling
  • Management Training
  • Mathematical Calculation and Reasoning
  • Retail Operations
  • Sales Promotion
  • Hiring and Training

Timeline

Assistant Store Manager

Cell Shop Inc
10.2021 - Current

Licensed Insurance Sales Agent

USAA
04.2019 - 10.2021

Professional Photographer

Sawyer Raeigh Photography
12.2018 - 04.2021

Starbucks Kiosk Manager

Safeway
06.2015 - 06.2017

High School Diploma -

Willow Canyon High School

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Thea Mergener