THEARDIS T. GUEORY
Katy
Summary
Dedicated and detail-oriented professional with a diverse background in asset protection, customer service, sales, and technical support. Possesses strong problem-solving skills, excellent communication, and the ability to troubleshoot technical issues, manage customer inquiries, and maintain workplace security. Proven track record in handling high-pressure environments with efficiency and professionalism.
Overview
8
8
years of professional experience
Work History
Asset Protection Investigator
Walmart
07.2024 - Current
- Ensure the safety and security of associates, customers, and merchandise
- Investigate potential thefts and security breaches, applying critical thinking and problem-solving skills
- Collaborate with law enforcement and internal teams to maintain store security
Technical Support & Sales Representative
Asurion
01.2023 - 06.2024
- Troubleshoot technical issues and provided effective solutions for customers
- Explained device capabilities, wireless carrier product offerings, and company policies
- Consistently met performance goals and received positive feedback for customer interactions
Order Selector
Igloo
07.2019 - 12.2022
- Operated warehouse equipment safely and efficiently in accordance with SOPs
- Ensured accuracy and quality in fulfilling orders while maintaining a clean work environment
- Completed tasks in a timely and organized manner to meet production goals
Service Writer
Holiday World
05.2017 - 06.2019
- Processed payments for home equity/auto loans and credit cards with accuracy
- Resolved customer inquiries efficiently through inbound and outbound calls
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Education
High School Diploma -
Lamar High School
Houston, TX05.2004
Skills
- Microsoft Office Suite
- Problem solving
- Team collaboration
- Risk assessment
- Incident reporting
- Inventory management
- Product knowledge
- Customer relationship management
Timeline
Asset Protection Investigator
Walmart
07.2024 - Current
Technical Support & Sales Representative
Asurion
01.2023 - 06.2024
Order Selector
Igloo
07.2019 - 12.2022
Service Writer
Holiday World
05.2017 - 06.2019
High School Diploma -
Lamar High School
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