Thecla Scott
Marrero,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Learning and Development Specialist
LCMC Health
04.2022 - Current
- Maintained records of all training activities including attendance logs, course evaluations, and test results
- Collaborated with subject matter experts to design engaging courses that meet organizational objectives
- Provided support for clinical staff during go-live events, troubleshooting issues as they arise
- Identified opportunities for improvement within existing processes related to the implementation or use of Epic software.
Epic Credentialed Trainer
Ochsner Health
01.2020 - 04.2022
- Collaborated with other trainers to develop innovative approaches to teaching complex topics related to Epic systems
- Documented lessons learned from previous implementations and shared findings with stakeholders
- Successfully trained end-users on Epic applications, including documenting user feedback and creating training materials
- Organized virtual meetings with subject matter experts to discuss changes or improvements needed in the system.
Patient Access Representative
Ochsner Health
11.2018 - 01.2020
- Developed efficient processes to optimize workflow in order to meet departmental goals
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
Marketing Director
Chick-fil-A
04.2017 - 11.2018
- Created breakdowns of analytics on web and social media, recommending improvements and identifying growth opportunities
- Developed and implemented successful marketing campaigns to increase product sales
- Gathered and analyzed data for reporting on consumer behavior, identifying key performance metrics.
Assignment Editor
WGNO TV
05.2014 - 04.2017
- Participated in regular meetings with senior management personnel to discuss progress on assignments
- Conducted thorough fact-checking procedures prior to publication or broadcast of any material
- Organized press conferences and other media events as needed
- Researched stories through interviews, internet searches, phone calls.
Education
Associate in Arts (A.A.) in Media Arts -
Delgado Community College
05.2010
Skills
- Online Training
- Software Testing
- Learning Strategies
- Microsoft Office Suite
- Epic Software
- Technical Support and Assistance
- Service Tickets
- Problem Solving
Timeline
Learning and Development Specialist
LCMC Health
04.2022 - Current
Epic Credentialed Trainer
Ochsner Health
01.2020 - 04.2022
Patient Access Representative
Ochsner Health
11.2018 - 01.2020
Marketing Director
Chick-fil-A
04.2017 - 11.2018
Assignment Editor
WGNO TV
05.2014 - 04.2017
Associate in Arts (A.A.) in Media Arts -
Delgado Community College
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