Thedra Scales
Ashtabula,OH
Summary
Versatile and results-oriented professional with a track record of exceeding customer expectations and meeting sales goals. Leveraged strong communication and leadership skills at Cleveland Metropolitan School District to foster positive environments and promote academic growth. Expert in customer engagement and merchandising, demonstrating reliability and a keen fashion sense to drive business success.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Cleveland Metropolitan School District
10.2022 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Fostered a positive classroom environment that promoted respect, collaboration, and open communication among students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Hair Salon Manager
Al Reshae Family Hair Care
08.2012 - 12.2022
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of business, including budgeting, payroll, and expense tracking.
Home Care Provider
Independent Contractor - Self Employed
11.2009 - 05.2013
- Managed household tasks such as meal preparation, cleaning, laundry, and grocery shopping to maintain a comfortable living environment for clients.
- Assisted patients with dressing, grooming, feeding needs, helping to overcome, and adapt to mobility restrictions.
Sales Associate
Lane Bryant
09.2008 - 10.2009
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Master of Science - Curriculum And Instruction
Cleveland State University
Cleveland, OH05.2026
Bachelor of Science - Early Childhood Education
Cleveland State University
Cleveland, OH05.2023
Skills
- Customer Service
- Exceeding Customer Expectations
- Meeting Sales Goals
- Merchandising and Display
- Team Leadership
- Building Customer Loyalty
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Fashion sense
- Suggestive Selling
- Reliability and punctuality
- Teamwork and Collaboration
Timeline
Substitute Teacher
Cleveland Metropolitan School District
10.2022 - Current
Hair Salon Manager
Al Reshae Family Hair Care
08.2012 - 12.2022
Home Care Provider
Independent Contractor - Self Employed
11.2009 - 05.2013
Sales Associate
Lane Bryant
09.2008 - 10.2009
Master of Science - Curriculum And Instruction
Cleveland State University
Bachelor of Science - Early Childhood Education
Cleveland State University
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