Hi, I’m
Thelma Arredondo
San Antonio,TX
Summary
I'm currently seeking an opportunity where I can acquire further knowledge and dedicate my career to a reputable organization. Honing my leadership and customer service experience while continuing to serve my community. Through my years of interaction with customers via telephone, email or in person I've learned actively listening and probing questions to ensure successful communication between all parties is the key to excellent customer service. Leadership Maximized my team leading experience in challenging environments, guiding by example and utilizing my team's strengths thus achieving the corporate goals.
Overview
14
years of professional experience
Work History
Bexar County Sheriff’s Office
Banking Supervisor
04.2022 - Current
Job overview
- Under direction, responsible for overseeing the Inmate Banking operations in the BCADC
- Train and evaluate Banking Clerks in all activities related to establishing and maintaining the Inmate Trust Fund in accordance with the Texas Commission on Jail Standards
- Establish and modify work schedules
- Monitor daily clerical activities
- Perform banking control checks
- Answer questions
- Prepare reports
- Testify in courts
- Assist with budget preparations.
Bexar County Sheriff’s OfficeSan Antonio, TX
Banking Clerk
02.2017 - 03.2022
Job overview
- Resolved transactions and intake issues in collaboration with associates and supervisors
- Managed cash flow reporting, posted cash receipts and analyzed chargebacks
- Assisted with daily audit ensuring inmate records are in compliance with the Texas Jail Commission
- Provided customer request, keeping all parties posted on banking transactions; while maintaining customer confidentiality
- Worked proactively with associates to complete workload for all parties to maintain an efficient workflow through Banking
- Attention to detail; processing cash and property transactions accurately while maintaining awareness of any fraudulent activities identified through BCSO established procedures such as counterfeit bills, contraband or drugs in the possession of inmates processing into the BCADC.
Reyes Amtex Automotive
Quality Control Inspector
03.2014 - 04.2016
Job overview
- Ensuring that employees are in compliance with company safety standards and procedures
- Closely monitored and examined each stage of the entire production process looking for areas to improve processing
- Prepared and archived administrative records
- Created reports, documenting incidents or potential problems with products, services or systems according to company guidelines.
La Cocina Mexican Restaurant
Assistant Manager
01.2005 - 06.2011
Job overview
- Supervised, coached and counseled staff to ensure an exceptional work environment
- Worked proactively with the upper management and maintained awareness of upcoming events
- Engaged with customers in order to provide to them what they need in terms of product and quality services
- Reconciled sales transactions to banking statements to include daily verification of cash and credit transactions
- Processed employee payroll, created work schedules, conducted interviews and organized large-scale events for customers
- Coordinated and communicated with the kitchen staff to complete our guest’s orders within an allotted timeframe to ensure a timely process for all customers; working proactively with co-workers to maintain and meet all production goals and standards.
Education
American Intercontinental University Est
from Criminal Justice
Skills
- Skills & Abilities
- Systems Experience Tech Savvy; Knowledge of
- Microsoft Office, Windows OS, Google Docs, Keefe Banking, Citrix and CJIS Prison Modules
- Staff Recruitment and Hiring
- Critical Thinking
- Prioritizing and Planning
- Employee Training Oversight
- Motivational Techniques
- Banking Regulations
- Customer Needs Assessments
- Complex Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Spanish
Full Professional
Timeline
Banking Supervisor
Bexar County Sheriff’s Office
04.2022 - Current
Banking Clerk
Bexar County Sheriff’s Office
02.2017 - 03.2022
Quality Control Inspector
Reyes Amtex Automotive
03.2014 - 04.2016
Assistant Manager
La Cocina Mexican Restaurant
01.2005 - 06.2011
American Intercontinental University Est
from Criminal Justice
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