Thelma Bryant
Rocky Mount,NC
Summary
Detail-oriented receptionist with strong organization and time management skills. Committed to enhancing guest experiences and optimizing appointment scheduling.
Overview
11
11
years of professional experience
Work History
Receptionist
Tiecouriersandrealestatellc
06.2021 - 05.2026
- Managed front desk operations, ensuring smooth workflow and enhanced guest experience.
- Coordinated scheduling for appointments and meetings, optimizing time management for staff and clients.
- Handled incoming calls and inquiries, providing accurate information and support to customers.
- Maintained organized filing system for client documents, improving retrieval efficiency by 30%.
Customer Service Representative
Whirlpool Corp.
06.2021 - 09.2023
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Managed high-volume call traffic, maintaining quality standards and ensuring prompt resolution of issues.
- Implemented feedback mechanisms to assess customer satisfaction and drive continuous improvement initiatives.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Warehouse Worker
QVC
02.2019 - 06.2021
- Operated pallet jacks to move inventory efficiently.
- Inspected incoming shipments for quality and accuracy.
- Organized warehouse layout to optimize space and accessibility.
- Collaborated with team members to ensure timely order fulfillment.
Order Picker
Revlon
03.2015 - 12.2018
- Operated warehouse equipment to efficiently pick and prepare orders for shipment.
- Collaborated with team members to streamline order fulfillment processes.
- Implemented safety protocols to ensure a secure working environment.
- Assisted in maintaining cleanliness and organization of warehouse space.
Education
Certificate - Health Sciences
United Medical Academy
Tampa, FL02-2026
High School Diploma -
Parkview High School
South Hill, VA05-2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Mail handling
- Multi-line telephone operation
- Mail distribution
- Front desk operations
Timeline
Receptionist
Tiecouriersandrealestatellc
06.2021 - 05.2026
Customer Service Representative
Whirlpool Corp.
06.2021 - 09.2023
Warehouse Worker
QVC
02.2019 - 06.2021
Order Picker
Revlon
03.2015 - 12.2018
Certificate - Health Sciences
United Medical Academy
High School Diploma -
Parkview High School