Thelma Cotter
Minneapolis,MN
Summary
Dynamic leader with proven epertise in customer service and sales promotion, honed at Claires Stores Inc and TiiCup. Excels in staff motivation and creative problem solving and organization, boosting team efficiency and enhancing customer satisfaction. Demonstrates a keen analytical ability and a positive attitude, driving significant improvements in operational success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Claires Stores Inc
St. Louis Park , MN
07.2024 - 10.2024
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
Barista Shift Lead
TiiCup
St. Louis Park, MN
04.2023 - 10.2024
- Prepared and served coffee, drinks, blended drinks and teas.
- Provided guidance and mentoring to junior baristas on techniques for making beverages.
- Used proper cleaning supplies and methods.
- Conducted regular quality checks on drink and food items to ensure customer satisfaction.
- Collected payments and provided accurate change.
- Ensured proper storage of food products according to health regulations standards.
- Greeted guests with pleasant smile and superior customer service.
- Ensured that all employees followed health and safety regulations at all times.
- Gave samples of popular tea to create sales opportunities.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Education
High School Diploma -
Southwest High School
Minneapolis05-2024
Skills
- Cleanliness maintenance
- Sales promotion
- Barista training
- Staff motivation
- Cash handling accuracy
- Order processing efficiency
- Drink preparation speed
- Equipment troubleshooting
- POS system operation
- Customer service
- Creative marketing strategies
- Creative vision
- Attention to detail
- Analytical and critical thinking
- Friendly, positive attitude
- Self-Directed
- Team leadership
- Tech-Savvy
Affiliations
- Swimming & Gym
- Yoga & Meditation
- Mixed Media Art & Music/Writing
- Cooking & Baking
- Floral arrangements
- Hair & Makeup
References
References available upon request.
Timeline
Assistant Manager
Claires Stores Inc
07.2024 - 10.2024
Barista Shift Lead
TiiCup
04.2023 - 10.2024
High School Diploma -
Southwest High School